Shipping Information: We do our best to have things made before hand, however during the busy festival and conference season we can run low. We will reach out to provide you with udpates. Typically our turn around time to get something out the door and on the way to you is between 2-4 business days. If you need something sooner please reach out to us at Shop Carolina 877-874-3726 prior to placing your order or drop us an email at Service@Shop-Carolina.com |
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Return Policy and Procedure: Items can be returned up to 10 days from the delivery date provided the item is in new and unused condition. Contact us by telephone 877-874-3726 or email prior to your return and we will provide you with a Return Authorization Number and a return shipping address. Return shipping cost is the responsibility of the customer. It's always a good idea to insure your return for its full value against loss or damage - this is usually not expensive. Include your name, address, phone, and Return Authorization Number with your return. Once your return is underway, email the Tracking Number to us at “Service@Shop-Carolina.com”. This helps us to keep an eye on things and to properly credit your return back to the payment method you originally used to make your purchase. How will I be Charged? Your credit card will be charged from "Shop Carolina, Inc." UBigApe.com is owned by Shop Carolina, Inc 184 Wagon Ford Road Easley, SC. 29640 |